Refunds and cancellations
When you can have your money back, how to ask, and how cancelling time with Andrea works. If anything here is unclear, ask: support@stone-leadership.com.
Refunds for a course
You can ask for a full refund of a purchase if both of these are true:
- it is no more than 30 days since you paid; and
- you have completed less than 25% of the lessons in what you bought.
Before you send a request, the receipts page shows you both numbers for that purchase, so you can see for yourself whether you still qualify.
How to ask
- Go to your receipts.
- Choose Ask for a refund beside the purchase, and tell us why if you would like to; it helps us improve, but you do not have to.
- A person looks at every request, and we will let you know the outcome.
If your purchase falls outside these rules but something has gone wrong, write to us anyway. We will look at it fairly.
What happens when a refund is made
- The whole amount you paid, including any GST, goes back through Razorpay to the card or account you paid with. How long that takes depends on Razorpay's policy, but it is usually 5 to 7 working days; your bank may take a little longer to show it.
- Your access to what you bought ends when the refund is made. If another purchase you have paid for includes the same course, you keep that course.
- What you wrote in the workbooks stays in your account, and you can still download it.
Payments that go wrong
If a payment fails, nothing is charged. If money leaves your account but the course does not open, or you are charged twice, write to us with the order number from your receipts and we will put it right, either by opening the course or by refunding the payment in full.
Nothing here is a subscription. You pay once for each purchase and nothing renews, so there is nothing to cancel.
Cancelling time with Andrea
- You can cancel or change a booking up to 24 hours before it starts, in time with Andrea, and keep the hour to book again.
- You can still cancel later than that, so that someone else can take the place, but the hour is used. The same applies if you miss a session you booked.
- If Andrea has to cancel a session, everyone booked on it gets their hour back and can book another date.
Who you are dealing with
Purchases on this site are made from (not set: Admin, Settings), (not set: Admin, Settings). These rules are part of our terms of use; how we deliver what you buy is on our delivery page.
Last updated 26 October 2026.